SHIPPING

We ship Australian orders to residential or business addresses (*not PO Boxes) using StarTrack Express and international orders using Express Airmail via Australia Post and DHL Express Worldwide.

After we confirm your order has been shipped, please contact Australia Post to track delivery of your order as we have no control over shipping time after orders are dispatched from our warehouse.

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool. 

 

ESTIMATED DELIVERY TIME FOR AUSTRALIAN ORDERS:

We do our best to ship your order the day it is placed or as soon as possible the next day. Please allow 1 - 3 business days for delivery to major cities and 1 - 5 business days for bulkier orders or delivery to regional areas. 

 

FLAT RATE AUSTRALIA WIDE DELIVERY COST:

Orders up to $199:         $10.00 Shipping

Orders over $200:          $15.00 Shipping

 

USA (Prices in US dollars) 

Free shipping for orders over $300USD (estimated 4 - 7 business days delivery); or

Flat rate shipping with either:

DHL International Express  $30.00 USD : estimated 3 - 4 day business days delivery.

or AusPost International Express - with US domestic delivery by USPS - please use the same tracking number with USPS to follow delivery of your order in the USA  ($20.00 USD (estimated 4 - 7 business days delivery)

*Import duties not charged on orders with a value of less than $800USD.

 

NEW ZEALAND:    

Flat Rate Shipping with AusPost International Express:   $25.00 AUD

Estimated delivery time: 5 to 10 business days.

Import Duties: NZ customs will not collect GST, duty or charge an Import Entry Transaction Fee (IETF) on products valued at $1,000 NZ or less.

If your purchase is valued over $1000 NZ, you'll have to pay GST plus the IETF and MPI biosecurity levy when the goods arrive in NZ. Please find further information via this link.

 

CANADA  (Prices in US dollars) 

Flat rate shipping with either:

DHL International Express  $30.00 USD : estimated 3 - 5 day business days delivery.

or AusPost International Express then Canadian domestic delivery by Canada Post - track your order once it reaches Canada via this link.   ($20.00 USD (estimated 4 - 7 business days delivery)

 

UNITED KINGDOM  (duties and taxes included in purchase price)

Wetsuits, Clothing and Surf Accessories shipped for £25.00 GBP flat rate with DHL International Express  - estimated 3 - 5 day business days delivery.

 

EUROPEAN UNION (duties and taxes included in purchase price)

Wetsuits, Clothing and Surf Accessories shipped for  €30.00 EUR flat rate with DHL International Express  - estimated 3 - 5 day business day delivery.

 

JAPAN  

Wetsuits - flat rate JP¥ 5,000 shipping with DHL EXPRESS WORLDWIDE (estimated delivery time: 3 -5 business days)

Boardbags - flat rate JP¥ 5,000 shipping with AusPost International Express  (estimated delivery time:  5 to 10 business days)

 

OTHER COUNTRIES IN ASIA

Hong Kong SAR, Philippines, Singapore, South Korea, Taiwan, Malaysia (Kuala Lumpur), Thailand (Bangkok).

SOUTH AFRICA 

(Prices in Australian dollars)

Flat rate $100AUD shipping with DHL EXPRESS WORLDWIDE 

Estimated delivery time:  5 to 10 business days.

 

SOUTH AMERICA - Argentina, Brazil, Chile, Peru & Uruguay

(Prices in US dollars) 

Flat rate $100USD shipping with DHL EXPRESS WORLDWIDE 

Estimated delivery time:  5 to 10 business days.

 

OTHER OVERSEAS DESTINATIONS:

Please email chris@needessentials.com to determine if it is possible for needessentials to export to your country.

 

*Please be aware orders may be subject to duties or customs charges once the parcel reaches the destination country. Any customs or import duties and associated fees must be paid by the recipient of the parcel. needessentials has no control over these charges and cannot predict what they may be. needessentials cannot be held responsible for any additional charges on your order and we will not accept a return of the order if a customer refuses to pay these charges. If a parcel is abandoned at customs by a customer needessentials will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees.