Both are a fully traceable and secure service. After we confirm your order has been shipped, please contact Australia Post to track delivery of your order as we have no control over shipping time after orders are dispatched from our warehouse.
Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool.
ESTIMATED DELIVERY TIME FOR AUSTRALIAN ORDERS:
We do our best to ship your order the day it is placed or as soon as possible the next day. Please allow 1 - 3 days for delivery to major cities and 1 - 5 days for bulkier orders or delivery to regional areas.
FLAT RATE AUSTRALIA WIDE DELIVERY COST:
Orders under $50: $5.00 Shipping
Orders $50.01 > $199.00: $10.00 Shipping
Orders over $200: $15.00 Shipping
FLAT RATE EXPRESS SHIPPING: $25.00 AUD
Estimated delivery time: 5 to 10 business days
* Please note Australia Post have advised that deliveries to New Zealand might be slightly delayed as a consequence of the Coronavirus Pandemic. Our AusPost Express Airmail deliveries are prioritised over regular post, but due to the high volume of parcels in the network and the limited flights to airfreight, your order might take slightly longer than usual to reach you.
Import Duties: NZ customs will not collect GST, duty or charge an Import Entry Transaction Fee (IETF) on products valued at $1,000 NZ or less.
If your purchase is valued over $1000 NZ, you'll have to pay GST plus the IETF and MPI biosecurity levy when the goods arrive in NZ. Please find further information via this link.
Shipping cost will be calculated at checkout. (If your country does not appear please email us at firstname.lastname@example.org to arrange.)
OTHER OVERSEAS DESTINATIONS (*APART FROM USA & EU)
Please email email@example.com to determine if it is possible for needessentials to export to your country.
*Please be aware orders may be subject to duties or customs charges once the parcel reaches the destination country. Any customs or import duties and associated fees must be paid by the recipient of the parcel. needessentials has no control over these charges and cannot predict what they may be. needessentials cannot be held responsible for any additional charges on your order and we will not accept a return of the order if a customer refuses to pay these charges. If a parcel is abandoned at customs by a customer needessentials will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees.