FAQ

RETURNS AND EXCHANGES

Do you offer exchanges ? Yes , only if your item hasn’t been usedWhat is your returns/exchange policy? Click here

How do I return my items? Print the returns form fill in your detail and post back to us otherwise email info@needessentials.com for instruction

How long will it take to process my returns? Allow 24hrs for your return to be processed once received 

RETURN FORM DOWNLOAD

SHIPPING INFO

How long will it take for my order to arrive ? Allow 1-3 business day for Australia

and 3-5 business days for NZ

What are shipping rates?            $0-$50 =$5

                                                    $60-$210=$10

                                                    $300> =$15

                                                    NZ-$16 flat rate

Can we ship internationally? We ship to Australia/NZ for USA please visit www.needessentialsusa.com and Europe visit www.needessentials.uk

How do I track my orders? There will be a tracking number emailed to you in a shipping confirmation email

REPAIRS

How do I get my item repaired ? Please email info@needessentials.com for any repairs

How long will it take for my items to be repaired? Allow 7 days plus shipping to get back to you

Do I have to pay for shipping on my repair? If your wetsuit is still under warranty we will cover all shipping , otherwise the shipping to us will be at your expense.

PRODUCT INFO

How do I care for my Wetsuit?

Where is the size chart located? Click here for size chart

Why is my size not available ? Some sizes maybe sold out or may not be offered please email info@needessentials.com if you need more information

ORDERS

Can I make changes or cancel my order once placed ? Yes you can by emailing info@needessentials.com

How long does it take to process my order ? We will be processing your order within 24hrs on business days

What company do you uses for shipping? We use the Startrack express service within Australia and Australia Post international Express for our New Zealand customers

Where is my order confirmation? If your order confirmation hasn’t come through email sales@needessential.com we may have wrong email or it is in your junk mail.

PAYMENTS

Is my payment secure? Our payment process is secured by Stripe payment no card information is kept by us

Why does is my banks statement show multiple transactions for the same order? When you place an order, you will see a pre-authorization on your account. This hold allows us to verify that funds are available and enables us to proceed with processing your order. When your items ship, a final charge is processed for the item(s) shipped. In some circumstances, your bank will show this final charge separately from the pre-authorization, making it appear like a duplicate charge. However, the pre-authorization hold will drop from your account within 3–5 business days, depending on the policies of your bank, and your account will reflect only the final charge.

Can I use credit card for payments? Yes fill in your customer and shipping information and you will be prompted for your credit card details

USFUL INFORMATION

Can I be notified when something comes back into stock? Yes if you go to the product you require a notification it will prompt you for an email address

Is there a store? We have a store located at 8a Winki Way Torquay,Victoria

How do I signup to the NeedEssentials newsletter? At the bottom of the home page you will see the sign-up