We want you to love our products and understand it’s sometimes a process to achieve the best fit or find what you're after. We will be pleased to process any return, exchange any product or refund the purchase price subject to the following conditions*:
- Products must be returned within 28 days of purchase;
- The product you have purchased must not have been surfed in, be clean and be received by us in an un-creased new condition that will allow it to be sold to another surfer.
All needessentials purchases made online can be exchanged by post or direct at our warehouse at 7a Castles Drive Torquay Australia 3228.
Before returning an item via post, please email our customer service team at firstname.lastname@example.org and we will reply with instructions how to get your wetsuit back to us for exchange, repair or refund.
If you need any further assistance please contact our customer service team during the hours of 10:00am to 4:00pm AEST Monday to Friday (excluding public holidays) by email email@example.com or phone 03 4241 2314.
When you contact us please provide the following information so we can assist you as quickly as possible:
- Your name, 5 digit order number and postal address;
- The date your order was placed;
- The reason you are seeking to return your purchase.
Our customer service team will then review your order and provide instructions how to return your purchase to us for exchange, repair or refund.
We will free post any exchange back to you but you are responsible for posting or delivering the product back to us for exchange or refund.
If you request a refund, the purchase price (excluding delivery) will be refunded to the original payment method once we receive and identify the product.
*We reserve the right, without limitation, to refuse to accept any return that does not comply with the return conditions outlined above.