Yes, but only if your item hasn’t been used.

Visit our Returns page for detailed info.

Email info@needessentials.com for instructions.

Please allow:

1 - 3 days for Australian orders.

3 - 5 days for New Zealand AusPost International Express orders

3 - 5 days for North American orders sent via DHL International Express

7 - 10 Days for North American orders sent via AusPost International Express

AUSTRALIA - order value:  

Up to $199:         $10.00 Shipping

Over $200:          $15.00 Shipping

Overseas:

New Zealand:    

Flat Rate Shipping with AusPost International Express:   $25.00 AUD

Estimated delivery time: 5 to 10 business days

Import Duties: NZ customs will not collect GST, duty or charge an Import Entry Transaction Fee (IETF) on products valued at $1,000 NZ or less.

If your purchase is valued over $1000 NZ, you'll have to pay GST plus the IETF and MPI biosecurity levy when the goods arrive in NZ. Please find further information via this link.

NORTH AMERICA - USA & CANADA  (Prices in US dollars) 

Choice of either:

Flat rate shipping with DHL International Express:    $40.00 USD 

Flat rate shipping with AusPost International Express:   $20.00 USD (7 - 10 Days)

JAPAN:

Wetsuits - flat rate $55 AUD shipping with DHL EXPRESS WORLDWIDE 

Boardbags - flat rate $55 AUD shipping with AusPost International Express 

Estimated delivery time:  5 to 10 business days.

OTHER COUNTRIES IN ASIA

Hong Kong SAR, Philippines, Singapore, South Korea, Taiwan, Malaysia (Kuala Lumpur), Thailand (Bangkok).

(Prices in Australian dollars)

Wetsuits - flat rate $55 AUD shipping with DHL EXPRESS WORLDWIDE 

Boardbags - flat rate $55 AUD shipping with AusPost International Express 

Estimated delivery time:  5 to 10 business days.

We ship to Australia, New Zealand, North America and Asia.

For Europe visit www.needessentials.uk.

OTHER OVERSEAS DESTINATIONS

Please email chris@needessentials.com to determine if it is possible for needessentials to export to your country.

 A tracking number will be sent to you in your shipping confirmation email.

We are pleased to repair any product if this is possible. Please email info@needessentials.com for further information.

Please allow approximately two weeks.

Rinse your wetsuit in fresh water after each surf and hang it in the shade to dry.

Visit our Size Chart page for sizing details.

Yes. Please email info@needessentials.com within 24 hrs of your order and we should be able to adjust it for you.

We process orders within 24hrs on business days.

Startrack Express and AusPost Express for bulkier items within Australia

DHL International Express for premium quick delivery to North America and South Africa

or

Australia Post International Express for express delivery New Zealand, North America, Asia and Canada.

Our payment process is secured by Stripe payments. No card information is kept by us.

When you place an order, you will see a pre-authorisation on your account. This hold allows us to verify that funds are available and enables us to proceed with processing your order. When your items ship, a final charge is processed for the item(s). In some circumstances, your bank will show this final charge separately from the pre-authorisation, making it appear like a duplicate charge. However, the pre-authorisation hold will drop from your account within 3–5 business days, depending on the policies of your bank, and your account will reflect only the final charge.

The needessentials warehouse showroom is located at 7A Castles Drive, Torquay. It is open from 9am to 5pm Monday to Friday and 9am to 3pm each Saturday. You are welcome to try on or purchase any of our products directly from the showroom. (* Please note the online product range is an accurate representation of stock available from the warehouse showroom.)

We also offer a free online order collection service from the needessentials warehouse. Simply select ‘pick up’ at checkout and drop by the warehouse at 7A Castles Drive, Torquay any time from 9am to 5pm Monday to Friday and 9am to 3pm on a Saturday.

Yes. Go to the product page and click the link to be notified when we re-stock and enter you e-mail address. You will then be notified by email as soon as that style/size is back in stock.