We want you to love our products and understand it’s sometimes a process to achieve the best fit or find what you're after. All needessentials purchases made online can be exchanged by post or in person at our warehouse showroom located at 7a Castles Drive TORQUAY AUSTRALIA 3228.
We will be pleased to process any return, exchange any product, or refund the purchase price, subject to the following conditions*:
- Products must be returned within 28 days of purchase;
- The product you are seeking to return or exchange must not have been worn in the water, be clean and we must receive the product in an un-creased new condition;
- You are responsible for the cost of posting the product back to the needessentials Torquay Australia warehouse for exchange or refund (and we will then post the exchange back to you at no charge).
Before returning an item via post, please email our customer service team at firstname.lastname@example.org and we will reply with instructions how to get your wetsuit back to us for exchange, repair or refund.
If you need any further assistance please contact our customer service team by phone +61 3 4241 2314 during the hours of 10:00am to 4:00pm AEST Monday to Friday (excluding public holidays).
When you contact us please provide the following information so we can assist you as quickly as possible:
- Your name, order number and postal address;
- The date your order was placed; and
- The reason you are seeking to return your purchase.
Our customer service team will then review your request and provide instructions how to return your purchase to us for exchange, repair or refund.
If you request a refund, the purchase price (excluding delivery) will be refunded to the original payment method once we receive and identify the product.
*We reserve the right, without limitation, to refuse to accept any return that does not comply with the return conditions outlined above.